About World-Link, Inc.

Recent News and Press Releases

May 13 , 2005, FOR IMMEDIATE RELEASE

WORLD-LINK EXPANDS ITS PRESENCE TO MIAMI

New York, NY --- Today, World-Link announced it's expansion to Florida with the opening of a Retail Space in an important hispanic consumer mall in Miami, FL. "Due to the incredible response from the NY Hispanic Community towards our local and long distance services, we have decided to expand our presence to another of the top hispanic markets in the U.S. We are positive that clients in Miami will respond positively to our offer including rates as low as 3 cents a minute to call Latin America with no fees, contracts or prepayments, and with the easiness of dialing directly from their home phone without PINs or access codes,” stated Lina Arango, Marketing Director of World-Link.

 

December 22, 2004, FOR IMMEDIATE RELEASE

WORLD-LINK EXPANDS ITS CLIENT SUPPORT CALL CENTER TO COLOMBIA

New York, NY --- Expanding on World-Link's initiative to continuously improve the Client Support experience, it has officially opened it's Client Support and Telemarketing Call Center in Colombia through it's business partner TELEDATOS, S.A. With over 45 professionally trained bilingual representatives, World-Link assures increased client satisfaction with dramatically lower on hold times, expanded client support hours from 8am to 12 midnight EST, 365 days a year, and friendly knowledgeable professionals who are ready to assist clients in any questions.

 

July 15, 2004, FOR IMMEDIATE RELEASE

WORLD-LINK EXPANDS ITS CLIENT SUPPORT OPERATIONS OVERSEAS

New York, NY --- Today, World-Link announced the initiative of expanding its operations abroad with the opening of overseas call centers for inbound and outbound calls. This initiative was developed based on the need to provide clients with outstanding client support service while reducing overhead and minimizing costs. "Moving from in-house client support to outsourced call centers overseas has been an excellent choice for our company," stated Konrad Nierwinski, Managing Director of World-Link. With the introduction of a call center in Ukraine, the cost savings and specialized service obtained from overseas operations has greatly impacted our business. With increased client satisfaction, minimum hold times and 24 hour coverage, World-Link clients are the most benefited from this move. This initiative has been such a success that World-link is considering opening three more call centers in Colombia, Romania and Greece respectively.

 

June 30, 2004, FOR IMMEDIATE RELEASE

INTRODUCING WORLD-LINK SOLUTIONS NEW AUTOMATED CLIENT SUPPORT SYSTEM

New York, NY --- At World-Link, there's no more waiting on-hold to speak to a Client Support Representative. With the New Automated Client Support System, clients can easily obtain account information such as balance and last payment, make a payment with their credit card, or report a problem with their service over the phone 24 hours a day, at no additional charge. Best of all, it's the first automated system developed for ethnic communities such as Russian, Polish, Greek, Turkish, and Spanish in their own language.

 

March 30, 2004, FOR IMMEDIATE RELEASE

INTRODUCING THE ONLINE ACCOUNT MANAGEMENT SYSTEM FROM WORLD-LINK

World-Link announced today the developed of a robust Online Account Management System by which clients can check their accounts, view and pay their bill, report a problem, contact a client support specialist or check out the latest promotions and news. The System has been created in a user-friendly environment which is easy to read and navigate but also includes all the necessary privacy and security settings required to protect confidential client information and online transactions.

 

January 5, 2004, FOR IMMEDIATE RELEASE

ANNOUNCING LOCAL PHONE SERVICE FOR ETHNIC COMMUNITIES IN NEW YORK

World-Link has announced today that it has expanded its current portfolio of services to include Local Phone Service in New York State using the UNE-Platform (Unbundled Network Elements). World-Link focuses on providing discount phone service to the ethnic communities of New York based on its remarkable success in offering long distance service these communities nationwide. "With local packages starting as low as $9.95 a month, we're sure that clients will find the best calling plan to fit their specific needs and budget" stated Lina Arango, Marketing Director of World-Link. It's sure shot best seller will definitely be the Unlimited Calling Plan - World-Link Total Connect which includes Unlimited Local, Regional and Nationwide Long Distance Calls - Anytime and Anywhere in the USA for only $39.95 a month and includes free features such as Caller ID, Call Waiting, and Three Way Calling. World-Link also offers local phone service for business clients from basic phone service to unlimited calling within the USA.

 

About WOLRD-LINK Solutions:

World-Link Telecom is a unique communications solutions provider, offering a host of powerful, culture-specific communications services to businesses, consumers and telecommunications carriers throughout the world. A company with a global outlook since its inception in 1992, World-Link has been bringing next-generation communications technology to underdeveloped parts of the world for years-and offering its customers unparalleled services tailored specifically to their needs.

For more information e-mail us at: customersupport@world-link.com